DATA PROTECTION NOTICE FOR CUSTOMERS

Hey there, savvy shopper! This nifty Data Protection Notice (“Notice”) gives you the lowdown on how we, Concevoir, under the umbrella of Sky Nutraceuticals Sdn Bhd, handle your personal data. It’s all in line with the Personal Data Protection Act (“PDPA”), so you’re in safe hands.

PERSONAL DATA

As defined in this Notice:

So, who’s a “Customer,” you ask? Well, it’s anyone who’s chatted us up about our goodies or inked a deal with us.

“Personal Data” includes anything that points to you directly or indirectly – think email addresses, phone numbers, even your fave wellness tips.

Depending on your interaction with us, examples of Personal Data we may collect include residential address, email address, telephone number, nationality, gender, date of birth, marital status, health/wellness information, and order details.

Other terms used herein shall bear the meanings ascribed to them in the PDPA, where applicable.

COLLECTION, USE, AND DISCLOSURE OF PERSONAL DATA

We’re not snoops, promise! We only nab your info if you hand it over willingly or if we’re legally allowed. Our uses? Oh, just stuff like sending out your orders, tackling your burning questions, and maybe even jazzing up your inbox with promos – with your nod, of course.

And definitely – we seek your consent before collecting additional Personal Data or using it for purposes not previously notified, except where permitted or mandated by law.

Our purposes for collecting, using, and disclosing Personal Data include:

(a) Fulfilling obligations related to providing requested goods/services;

(b) Identity verification;

(c) responding to, handling, and processing queries, requests, applications, complaints, and feedback from you;

(d) Managing your relationship with us;

(e) Processing payments/transactions;

(f) Complying with any applicable laws, regulations, codes of practice, guidelines, or rules, or to assist in law enforcement and investigations conducted by any governmental and/or regulatory authority;

(g) Other purposes specified by you;

(h) Transmitting to any unaffiliated third parties including our third party service providers and agents, and relevant governmental and/or regulatory authorities, whether in Malaysia or abroad, for the aforementioned purposes;

(i) Incidental business purposes related to the above;

(j) We may engage other companies and individuals to perform certain business-related functions on our behalf. Examples may include providing technical assistance, order fulfillment, Customer service, and marketing assistance. These other companies will have access to the Information only as necessary to perform their functions and to the extent permitted by law;

(k) Providing information/updates on products, services, promotions, or events;

(l) Audit, risk management, and security.

We may utilize various technologies, such as Cookies, for data collection during your use of our websites or apps. Third parties may also employ Cookies for similar purposes. You can manage Cookie preferences through your browser or device settings.

We may disclose Personal Data:

(a) where such disclosure is required for performing obligations in the course of or in connection with our provision of the goods and services requested by you; or

(b) to third party service providers, agents and other organisations we have engaged to perform any of the functions with reference to the above mentioned purposes.

The purposes outlined may persist even after termination or alteration of your relationship with us.

WITHDRAWING YOUR CONSENT

Got cold feet about sharing? No worries! Your consent’s like a boomerang – it’s good until you say otherwise. Just drop us an email if you’re not feeling it anymore, but heads up, it might impact our ability to keep the wellness train rolling your way.

Upon receipt of your written request to withdraw your consent, we may require reasonable time (depending on the complexity of the request and its impact on our relationship with you) for your request to be processed and for us to notify you of the consequences of us acceding to the same, including any legal consequences which may affect your rights and liabilities to us. In general, we shall seek to process your request within fifteen (15) to thirty (30) business days of receiving it.

Whilst we respect your decision to withdraw your consent, please note that depending on the nature and scope of your request, we may not be in a position to continue providing our goods or services to you and we shall, in such circumstances, notify you before completing the processing of your request. Should you decide to cancel your withdrawal of consent, please inform us in writing in the manner described in the clause above.

Please note that withdrawing consent does not affect our right to continue to collect, use and disclose Personal Data where such collection, use and disclose without consent is permitted or required under applicable laws.

ACCESS TO AND CORRECTION OF PERSONAL DATA

Spot a typo in your deets? Shoot us an email, and we’ll set it right – easy peasy!

We will respond promptly, typically within twenty business days. If unable to comply within thirty days, we’ll notify you and provide reasons, except where not required by the PDPA.

PROTECTION OF PERSONAL DATA

We’re like a fortress guarding your data against cyber baddies. But hey, no system’s foolproof, so keep that in mind, champ!

To safeguard your Personal Data from unauthorised access, collection, use, disclosure, copying, modification, disposal or similar risks, we have introduced appropriate administrative, physical and technical measures such as up-to-date antivirus protection, encryption, use of privacy filters, and disclosing Personal Data both internally and to our authorised third party service providers and agents only on a need-to-know basis.

You should be aware, however, that no method of transmission over the Internet or method of electronic storage is completely secure. While security cannot be guaranteed, we strive to protect the security of your information and are constantly reviewing and enhancing our information security measures.

ACCURACY OF PERSONAL DATA

We generally rely on Personal Data provided by you (or your authorised representative). In order to ensure that your Personal Data is current, complete and accurate, please update

us if there are changes to your Personal Data by informing our company via email at the contact details provided below.

RETENTION OF PERSONAL DATA

We’re not hoarders, we promise!

We may retain your Personal Data for as long as it is necessary to fulfil the purpose for which it was collected, or as required or permitted by applicable laws.

We will cease to retain your Personal Data, or remove the means by which the data can be associated with you, as soon as it is reasonable to assume that such retention no longer serves the purpose for which the Personal Data was collected, and is no longer necessary for legal or business purposes.

TRANSFERS OF PERSONAL DATA OUTSIDE MALAYSIA

We generally avoid transferring Personal Data outside Malaysia. If necessary, consent will be obtained, and measures taken to maintain data protection standards comparable to the PDPA.

COMPANY’S CONTACT INFORMATION

Got questions? Need a chat? Hit us up at customercare@concevoir.com.

EFFECT OF NOTICE AND CHANGES TO NOTICE

We might shake things up every now and then, but don’t worry, we’ll keep you in the loop. So, keep your eyes peeled for updates!

This Notice supplements other relevant notices, contractual clauses, or consent clauses. We may update this Notice without prior notice, with the last update date provided. Your continued use of our services implies acceptance of such changes.